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In case of failure of great urgency please call our hotline: +36 20 928 9192

Alternatives for reporting a failure:

  • Service Hotline (CET 8 a.m. - 10 p.m., otherwise answering machine): +36 20 928 9192
  • Phone (CET 8 a.m. - 4 p.m., weekdays only): +36 1 260 1399
  • Fax (CET 8 a.m. - 4 p.m., weekdays only): +36 1 260 3909
  • Address: Ihász utca 10., Budapest HU-1105
  • E-mail:


Any form of failure report received is registered in our system, then forwarded to one of our competent colleagues. In 4 hours from receipt, our colleagues will contact you or the person given as a contact. Further steps or possible solutions will be discussed. That is why it's important to give a competent person as a contact whether it is the same one who sent failure report or someone else who knows the facility and HVAC system well. In case of failure reports taken on phone (or even personally), contact's name and phone number have to be given.

Failure report

Fill in the gaps, please and click OK to send us your report! Thank you!

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